Refund policy
RETURN & REFUND POLICY
Last updated: May 29, 2026
Thank you for shopping at Golden Snout. We want you and your pet to love every purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging. Items that show signs of use, pet hair, or damage are not eligible for return.
To start a return, email us at with your order number and reason for return. We will respond within 2 business days with return instructions. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Damaged or Defective Items
If your item arrived damaged, defective, or incorrect, please email us at within 7 days of delivery with a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Personalized or custom-made products
- Consumable items such as food or treats that have been opened
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original and place a new order.
Late or Missing Refunds
If you haven't received your refund after 10 business days, first check with your bank. If the issue persists, contact us at and we will investigate.